Frequently Asked Questions (FAQ’s)

1. How can I track my Simpsons order?

You can view your current order status and history through visiting the link. After processing (typically 3-7 days), you’ll receive a tracking number in your confirmation email, allowing you to easily follow your package online.

2. Can I change my shipping address after placing an order?

Unfortunately, once an order is in processing, we’re unable to modify the original shipping address. Please double-check your address before submitting your order!

3. I’m having trouble with the website! What should I do?

Please reach out to our friendly Support team via [[email protected]] and describe the issue you’re experiencing. This helps us identify and resolve any website problems as quickly as possible.

4. What if my Simpsons merch arrives damaged?

If your item has any defects or errors on our part, we’ll happily replace it at no additional cost to you. We’ll replace your order if:

• The product is flawed.

• The print quality is poor.

If a replacement isn’t possible due to inventory, we’ll issue a refund or offer a comparable item of your choice (within the Simpsons theme, of course!).

5. How do I return an item?

Visit our Contact Us to submit a return request, and we’ll provide you with easy-to-follow instructions.

6. I received the wrong item! What now?

We sincerely apologize! Please email us at [[email protected]] with your order number and a description of the error. We’ll take care of it and cover all expenses related to the return shipping. We’ll work hard to ensure a satisfactory resolution.

7. What payment methods do you accept?

We accept PayPal payments, as well as VISA, MasterCard, Discover, and American Express. So you have multiple choice to make the payment.

Address:

• UK Headquarter: 7 Coronation Road, Dephna House, Launchese #105, London, United Kingdom, NW10 7PQ
• US Warehouse: 1371 Oakland Rd, San Jose, CA 95112, US

Phone: +447478214178
Email: [email protected]